Returns
Our Returns policy is 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. This excludes fresh flowers which cannot be returned. If there is a problem with your flowers, we require notification within 24 hours of receipt to allow us to investigate. A photograph will be required to support any claims.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If your return is plants or flowers, you must contact us immediately on receipt and forward photographs to info@flowersnthings.ie the product must be available to return to the store and where applicable we will offer a refund or replacement product of the equal value
Pictures used in our on-line store are for illustration purposes only, as we offer a bespoke service, each of our arrangements & bouquets are made fresh to order and will be unique. If you see something on our on-line store which you would like replicated, please call us on 041 983 3408 to place your order.
We have a number of exemptions which are not eligible for return.
Gift cards
Items which have been damaged or not in the same condition as when we completed your order
Flowers or other fresh produce which has a limited lifespan as expected with such products after 48 hours of purchase
To complete your return, we require a receipt or proof of purchase.
Refunds (If Applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days however this is depending on bank processing timelines.
Late or Missing Refunds (If Applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@flowersnthings.ie
Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to info@flowersnthings.ie and send your item to 49 Saint Laurence Street. Drogheda, Co. Louth A92 Y90W
Shipping
To return your product, it must be returned to our store at 49 Saint Laurence Street. Drogheda, Co. Louth A92 Y90W You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.